PRACTICAL & CLEAR
Frequently asked questions.
From your first idea to delivery of your bags. Here are answers to questions we often receive.
Ordering & prices
What is the minimum order quantity?
The minimum depends on the model, finish and printing. You will find it on the product page in the shop. For a fully custom-made bag, we review the minimum quantity with your enquiry.
What is the difference between stock and custom-made bags?
With stock, you choose an existing model for us to print. With custom production, we make your bag in our own factory in India, with options for dimensions, fabric, handles, printing and finishing.
How do I request a quotation?
Send the model or your idea, quantity, dimensions, logo or design, delivery location and desired delivery date. The more specific your enquiry, the better we can recommend a solution and price.
Why does the unit price change for larger quantities?
Certain setup and production costs are spread over more bags. You can compare available quantities and prices in the shop. For custom-made bags, we review the quantity that best suits your project.
Design & printing proof
Which file should I send for printing?
Preferably send a suitable vector PDF, AI or EPS file with fonts converted to outlines. For photos or full-colour designs, a sharp file at the intended print size is important. Only have a JPG or PNG? Send it and we will review the options.
Will I receive a digital printing proof?
For a personalised project, we agree the printing with you using a digital proof. Check the logo, text, dimensions, position and colours. We ask for your approval before the relevant production or printing starts.
Can I see a sample first?
Feel free to request a sample. We review which existing or production sample suits your project and confirm availability, any charges and delivery time in advance.
Which printing techniques are available?
Depending on your bag and design, options include screen printing, full-colour printing, 3D relief printing and all-over printing. The suitable technique depends on the material, artwork, quantity and desired finish.
Planning & delivery
Which delivery times can I choose?
Our guide times are Express 1–4 days, stock 4–9 working days, own-factory production by air 4–7 weeks and by sea 11–14 weeks. Availability, finish, approvals and transport determine the schedule. The confirmed timing is in your quotation or order confirmation.
I have a fixed event date. What should I do?
State the latest required arrival date in your enquiry. We can then review feasible stock, printing and transport options. Always have a fixed deadline expressly confirmed before ordering.
When does the lead time start?
Scheduling depends on order confirmation, receipt of usable artwork, approval of the proof or sample and any agreed deposit. The terms in your quotation and order confirmation are decisive.
Materials & working together
Can I choose organic, recycled or Fairtrade cotton?
Different materials are available. Tell us which composition or certification you need. We confirm the applicable materials and supporting documents for your chosen finish.
What options are there for resellers?
For resellers, we review private labels, neutral delivery and support for custom projects, among other options. Contact us through our reseller page to discuss your company’s needs.
Where can I find your company details and sales terms?
The Cotton Bag Company is the trading name of Product Media Group BV, Canadadreef 3, 2820 Bonheiden, Belgium. Our VAT number is BE 0413.325.611. A link to the existing sales terms is at the bottom of the website.
Can’t find your question?
Tell us what you want to create. We are happy to help with the right bag, printing and planning.
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